Alterra Grupa retains the right to change quoted prices, if the Client’s initial requirements change or a schedule cleaning is deferred. The quote is defined based on the condition of the premises as seen. If it is not possible to estimate the exact number of work hours planned for general cleaning of the premises, Alterra Grupa will send a quote containing a schedule, in which the exact number of work hours will be cited, including the number of workers and priced for the stated period of work. In that case, if on-site there is need for a shorter or longer period of time for cleaning than estimated, Alterra Grupa will, with consent from the Client, decrease or increase the cleaning price.
Everything else is determined in the Contract or Purchase Order. Alterra Grupa will not be able to commence with cleaning until one of the stated documents is certified.
For most one-off services, Alterra Grupa will also submit an invoice for pre-payment.
Work on Sundays and public holidays is not calculated into the quote, unless otherwise stated.
Alterra Grupa will submit an electronic invoice for upon the rendering of services to an email address designated by the Client.
The Client is recommended to check the quality of performed work, immediately upon completion of work by an Alterra Grupa worker.
In the event that the Client is not satisfied with the performed work, the Client must inform Alterra Grupa of the matter within 24 hours after completion of the cleaning. If a realistic reason for late notification is not given, for any type of complaint, Alterra Grupa will not accept a complaint submitted later than the stated deadline for complaints.
Alterra Grupa will not be responsible if using regular mechanical cleaning does not succeed in removing all permanent stains from carpets and hard floor coverings.
If during cleaning at heights, Alterra Grupa determines that certain areas designated for cleaning are not accessible by crane, scaffolding or alpinist services, the Client will be informed on time of the matter, and the inaccessible area will not be cleaned. Alterra Grupa operates solely according to the rules of work safety and cares about the safety of the company’s workers.
If during general cleaning, construction works are performed in the premises planned for cleaning alongside our work, Alterra Grupa will within a previously defined period perform the cleaning as agreed, but in that case cannot guarantee that the premises will be left completely clean due to the additional works. In order to leave the premises clean, Alterra Grupa must be last in the premises.