Alterra Grupa will render the agreed service in full and professionally according to defined specifications stated in the quote containing the schedule which the Client will accept in writing. Any additional agreed activity will require an additional estimate of the work time, with the possibility of increasing previously agreed conditions. Prior to rendering the services, Alterra Grupa will submit the Contract for signing with a minimum validity period of 12 months.
Work on Sundays and public holidays is not calculated into the quote, except if otherwise stated in the quote.
Upon completion of the month, Alterra Grupa will send an electronic invoice for rendered services to the email address designated by the Client.
If the Client is late in paying an invoice by more than 30 days after the due date, Alterra Grupa retains the right to withdraw its workers from the site until the invoice is settled.
In event of a workers is on annual holidays or sick leave, Alterra Grupa shall organize a replacement worker. If Alterra Grupa is informed too late of sick leave for a worker, Alterra Grupa reserves the right to send a replacement worker no later than within 24 hours from the planned cleaning schedule.
If an Alterra Grupa worker misses a scheduled cleaning, in the event of force majeure or a natural disaster (earthquake, closed roads, impeded public transport), it shall be deemed that Alterra Grupa has not breached its contractual obligations. If deferment occurs due to the above stated reasons, the Client and Alterra Grupa shall mutually agree to another scheduled time or deduct that scheduled time from the monthly invoice.
If during cleaning damage occurs in the area planned for maintenance, the worker will inform Alterra Grupa of the incident. More on Insurance Against Liability.
Alterra Grupa will arrive on site with cleaning equipment and chemicals, adapted to each specific location. The client shall allocate an area for disposal of cleaning equipment.
Supplying consumable sanitary material (paper towels, toilet paper, liquid soap, air scents…) is offered to the Client as an additional service.
The Client will device whether to order the material on a monthly basis or let Alterra Grupa supply the material on a monthly basis.
