Payment
Alterra Grupa issues invoices upon completion of a job:
- for one-off cleaning, the invoice is issued after completion of the cleaning job;
- for periodical or daily cleaning, the invoice is issued monthly, after expiration of that month;
Complaints
In the event that the Client is not satisfied with the performed work, the Client must report the matter to Alterra Grupa within 24 hours of completion of the cleaning. Complaints are to be received solely in written form, and sent via Alterra Grupa’s email address or by post.
If a realistic reason is not cited for late reporting, for any form of complaint, Alterra Grupa will not accept a complaint submitted latter than the stated deadline for complaints.
In the event of complaints within 24 hours, the Client will enable Alterra Grupa to send its work to the same location at the first available time, and complete the work to the satisfaction of the Client. If there are circumstances due to which corrections do not suit the Client or are not possible, Alterra Grupa will offer the option of reducing the contracted price.
Alterra Grupa retains the right to be exempted from liability for uncompleted work in the event that cleaning is not completed due to the lacking of hot water or electricity.
Damages
Given the nature of our work, accidents to occur. If damages occur and are caused due to the work of Alterra Grupa’s workers, we request that we be informed within 48 hours after completion of the cleaning work. Otherwise, we cannot guarantee compensation for damages.
